RETURN POLICY 

  • We have a 30 day return policy on all products, except custom orders. Customers may return products, less a 15% restocking fee, up to 30 days after their purchase for a cash/credit card refund less shipping. Returns should be sent to: Attn: Returns / Chandelierparts.com; 1172 Progress Drive, Fergus Falls, MN 56537. Please include the original order number with the return.
  • Any return must arrive to us in resaleable, undamaged condition. Items to be sent back in original packaging. Damaged returns will not be accepted.
  • NOTE: There are no returns on custom pinned or special custom orders. Once items have been manufactured, they are not returnable.

 

SIZE VARIATIONS in Chandelier Parts

  • Please note you may see a slight variation in actual size for any of our chandelier parts & prisms. For example, it is completely normal for a 7" arm to actually measure just under 7", but it is still called 7" or 10", etc. We do our very best to accurately describe the size of our parts but wanted our customers to know some subtle variations in actual size may occur with any of our products.
  • Also, When ordering parts, we do NOT guarantee an exact match if you are to reorder in the future. We use multiple sources for production of our products so there may be slight variations. In general, the items are very similar as represented in photos, however there may be slight variations.
  • Our chandelier parts may vary slightly from those photographed. Occasionally production methods or alterations from our suppliers will cause our products to vary ever so slightly. If you need exact specifications on any product please call us at +1 (218) 737-0134. 


INTERNATIONAL ORDERS

  • Shipping rate will be determined at the time your order ships. At checkout, you will charged a default shipping amount, however, the order will be reviewed before shipping. If additional money is required to ship your order, we will contact you for option of payment or to cancel order.
  • International orders may be subject to customs fees, import taxes, duties, or other fees imposed by your government. We do not charge these fees, and we have no control over the amount of the fees. All such fees are your responsibility, and are not included in the shipping charges quoted to you. Please contact your customs office for information about additional fees.
  • Minimum product total for orders to these regions: Canada = $20; International = $50.
  • Please note that all customs fees and import taxes and duties are your responsibility. If you are not available to receive your order or refuse delivery, you are responsible for return shipping costs as well as a 25% restocking fee.
  • Please call +1 (218) 217-0491 with questions on International Orders, or email us at Customerservice@ChandelierParts.com.


WHAT ARE YOUR SHIPPING TIMES?

  • For in stock items, we do our very best to ship all orders within 3-5 business days after your order is placed. If there is a delay or if any items on your order are unable to be fulfilled, we will notify you via email.
  • Our main shipping methods are USPS & UPS Ground, chosen at our discretion.
  • If you need quicker service, call us at (218) 737-0134 for Expedited Services. Note: ChandelierParts.com assumes no liability for orders arriving at a certain time, beyond the initial paid cost of shipment. If there is error or damage in a shipment, we will reship product at the same level (ie. Ground, 2 Day Air, etc.) that the original order was shipped.


Payment Methods 

  • Customers preferred payment method is charged at the time the order is placed, NOT when the order is shipped. We make every effort to ship orders as soon as possible. Custom orders and back orders may take greater than 30 days. If you have concerns about timing please call our team to discuss product availability and lead times and other payments and term options. 


BACK ORDERS

  • Our stock levels change daily through multiple sales channels, our actual inventory numbers are not always shown on ChandelierParts.com. From time to time, products will be orderd that are out of stock and those products will be placed on backorder. We attempt to contact customers when their order won't be able to ship within several days due to lack of inventory. In these cases, the Customer has the choice to either: 1. We hold the entire order until all products are available and order can ship complete; or 2. We can cancel back ordered items and process the rest of the order. If we do not hear back from the Customer, we will use option #1. If the Customer would like the order split to ship in stock items immediately and ship back order items when they come in ChandelierParts.com will cover any additional shipping costs. If the Customer wishes to cancel the entire order before any items ship due to lack of stock the order will be refunded.