Chandelier parts and prisms are made using several methods, some dating back centuries. These handmade prisms and parts vary in size simply because they are essentially "handmade". When we say it is a 2-inch prism, it could be slightly smaller or slightly larger than the stated size. Most of the crystal prisms and chandelier parts we sell are imported from Europe and we get them from different factories due to availability (except name branded items such as Swarovski). Because of this we do not guarantee exact sizing, item to item, order to order. If exact sizing is important to you, call our Customer Service department so we can insure you get exactly what you want. Usually, on a hanging chandelier, minor size differences are unnoticed.

Properly Measuring Your Replacement Chandelier Part

3. DO YOU HAVE OTHER PRODUCTS?
All our products are shown on our web site. We constantly add new chandelier parts, but everything you see on our site is what we carry. We do not have a "back room" with lots of old chandelier parts in it. Our product line is limited to the best selling replacement parts for chandeliers and other lighting fixtures. If you don't see it on our web site, we do not offer it.

4. "I HAVE THIS OLD CHANDELIER...."
We get many requests every day where people think we are a matching or restoration service for old chandeliers. We cannot hope to match your replacement needs to our parts. We deal in terrific volume to keep our prices low and do not offer restoration services or advice. Please don't send a picture and expect us to tell you what you need to fix-up your old fixture.

5. DO YOU SELL WHOLESALE?
We have a single price list for all our customers. We do sell direct to the public, but our main business is to lighting designers, restorers and builders.

For those businesses in the chandelier/lighting trade, we do have a wholesale division which has a few requirements to qualify: 1. Must have a tax resale #; 2. Initial $500 order; 3. Subsequent order minimum of $50. If you wish to apply for wholesale status, please email orders@igmor.com with your request or any questions.

6. PRODUCT LINE
We are always interested in adding products. If you know of something we should add or if you are a manufacturer who stumbled upon our site and have products you think we should have, drop us a line. We are adding new products at least monthly, sometimes daily and always looking for more interesting items.

7. WHAT ARE YOUR SHIPPING TIMES?
We do our very best to ship all orders within 3-5 days after your order is placed. Our main shipping method is UPS Ground. If you need quicker service, either choose the RUSH service that guarantees the order to ship within 24 hours .. or call us at (218) 737-0134 for Expedited Services.

8. BACK ORDERS
As we are daily receiving products and receiving orders directly as well as online, our actual inventory numbers are not shown on ChandelierParts.com. From time to time, there are products on orders that are out of stock. Sometime we receive the products in within a day or two, however sometimes it can take a number of weeks. We attempt to contact customers when their order won't be able to ship within several days due to lack of inventory. In these cases, the Customer has the choice to either: 1. We hold the entire order until all products are available and order can ship complete; or 2. We can cancel back ordered items and process the rest of the order. If we do not hear back from the Customer, we will use option #1. If the Customer would like the order split to ship in stock items immediately and ship back order items when they come in, they will be responsible for a minimum $7.85 additional shipping charge.

9. IS THE TOP BEAD OR JEWEL HEAD AND PIN INCLUDED IN THE MEASUREMENT?
No, the prism bead or jewel head along with the head pin add approximately 1/2" to 3/4" to the stated prism length.

10. ARE THE TOP BEAD OR JEWEL HEAD AND PIN INCLUDED IN THE PRICE?
Yes, if the image of the prism is shown with bead or jewel head and head pin, it is included in the prices stated.

11. Do you guarantee a Brass or Chrome Head Pin on orders under 500?
No, although most Prisms and Spears do come with brass head pins, we do not guarantee (on orders under 500) that they will. If you specifically need brass or chrome head pins we suggest that you order the necessary pins to insure yours needs are met. Wires, Pins, Clips

12. Do you guarantee an exact match from order to order?

When ordering parts, we do NOT guarantee an exact match if you are to reorder in the future. We use multiple sources for production of our products so there may be slight variations. In general, the items are very similar as represented in photos, however there may be slight variations.

13. RETURNS
We have a 30 day return policy on all products. Customers may return products, less a 15% restocking fee, up to 30 days after their purchase for a cash refund less S&H. Returns should be sent to: Attn: Returns / Chandelierparts.com; 1172 Progress Drive, Fergus Falls, MN 56537. Please include copy of invoice with the return.

NOTE: There are no returns on custom pinned or special custom orders. Once items have been manfactured, they are not returnable.

If you have questions please feel free to contact us. We also have a variety of articles on lighting topics here: INFO/HELP.